We would always ask you to contact us first rather than contacting your insurer direct. We believe, as a broker, it is part of our job to deal with any claims right from the get-go and leaving the claim up to us makes it stress-free and simple for you. Therefore, the following options are available: Telephone us on 0113 252 3222. Email us at insurance@smith-robinson.co.uk or if you know who you deal with, you can contact that specific person direct. If you would prefer to report the claim directly to your insurer, then please refer to your policy documents for the telephone number – this could either be within your Policy Schedule or the Policy Summary/Wording. If you are unable to find the number, please contact us on the information above and we will provide you with the relevant contact details. Please report any claims as soon as possible as most insurers have time limits and reporting outside of these time limits can result in the claim not being accepted. If something has been stolen, lost or vandalised you are required to report the incident to the police. Insurers will request the Crime Reference Number issued by the police and if this hasn’t been obtained it could delay the claim or even result in the claim not being accepted.
Please write a letter to Mrs. Tracey Mercer, Smith Robinson Limited, Complaints, 2 Cadman Court, Chartists Way, Morley, Leeds, LS27 0RX. Your complaint will be looked at and dealt with in the correct time frame. Alternatively, you can email your letter to insurance@smith-robinson.co.uk and this will be passed to our complaints manager, Mrs. Tracey Mercer, to deal with.
To obtain a quotation you can either Fill in the ‘Get a Quote’ form on the home page Email us on insurance@smith-robinson.co.uk Contact us on 0113 252 3222
Smith Robinson offer several ways to pay your premium. This can be via the following: Cash or Cheque – you can bring the cash/cheque into our office, post the cheque to our offices or BACS the amount into our bank account. Our address is 2 Cadman Court, Chartists Way, Morley, Leeds, LS27 0RX. Our bank details are Sort Code: 05-07-44; Account Number: 42192794. Credit or Debit Card – please contact us on 0113 252 3222. We will require the type of card, the 16-digit number on the front, the expiry date and the CVV 3-digit code on the back. Interest free 3 monthly instalments directly to Smith Robinson. These can be sent via BACS or can be sent via cheque/cash. 10/12 Monthly Instalments via the Insurer. Interest rates vary between insurers. Please contact us for further information. 10/12 Monthly Instalments via Premium Credit Limited. Please see ‘Who is Premium Credit?’ for more information on who Premium Credit is. Please contact us for further information.
Contact us on 0113 252 3222 Email us at insurance@smith-robinson.co.uk or if you know who you deal with, you can contact that specific person direct. We also have a Live Chat function available. Click on the link in the right-hand corner of the web page to chat to somebody in our office.
Premium Credit are a Finance Company who offer our customers the option to pay monthly. This is an alternative option should the insurers you use not offer instalments or if their service charge is quite high. Premium Credit will pay your insurer the full amount owed and will collect the premium back from you monthly. The instalments can be collected over 6/8/10 or 12 months. In most cases, Premium Credit will charge an £85 default fee should you default. In most cases, Premium Credit will terminate the agreement should you default more than twice. You will be giving the option to pay the outstanding balance off in full otherwise they will terminate the policy(ies) that are financed through them and collect any return premium that the insurer may issue. If there are any funds still outstanding after the insurers return premium has been collected, they will appoint a debt collector to recoup the funds. If you have previously had an Agreement terminated by Premium Credit due to defaults, we will be unable to offer the service again.
Please contact us on 0113 252 3222. Alternatively you can email us at insurance@smith-robinson.co.uk or if you know who you deal with, you can contact that specific person direct. Please note that we are trying to cut down on printing and therefore would ask our clients to please accept emailed copies of any documents. This will be our first port of call so should you require a hard copy please let us know.